Category: Casino

Online gaming operator Greentube Alderney Limited, trading as Admiral Casino, has been ordered to pay a $1.2 million (£1 million) settlement by the UK Gambling Commission (UKGC) after failing to meet social responsibility and anti-money laundering (AML) standards. This announcement underscores the Commission’s commitment to ensuring gambling operators adhere to strict compliance frameworks.

Settlement in Lieu of Penalty

The UKGC revealed that the settlement agreement was reached as an alternative to a financial penalty, with Greentube cooperating throughout the investigation. The operator accepted responsibility for its shortcomings early on, which related to its AdmiralCasino.co.uk platform.

The Commission found several breaches, with key issues highlighting Greentube’s failure to fully enforce its internal policies designed to protect customers and monitor transactions effectively.

Social Responsibility Failures: Gaps in Protecting Players

Greentube’s approach to social responsibility came under scrutiny for failing to identify signs of financial harm and customer vulnerability. Specific cases revealed lapses in monitoring customer activity and ensuring income sustainability.

1. Ignored Customer Red Flags
   One customer submitted a bank statement with a negative balance and evidence of frequent gambling transactions. Despite this, no action was taken until the customer deposited £4,000 over four months. The Commission criticised the delay, emphasising the importance of timely escalation.
2. Inadequate Verification of Income
   Greentube’s policies require customer limits to align with sustainable income. However, the operator allowed deposits based on irregular or one-off income without adequate checks.
3. Missed Indicators of Harm
   A lack of controls meant the company failed to identify and address behaviours indicative of gambling harm. The UKGC reiterated the operator’s responsibility to protect players, especially those showing signs of potential harm.

Anti-Money Laundering Failures: High-Risk Transactions Overlooked

The UKGC’s findings also highlighted weaknesses in Greentube’s anti-money laundering processes. These lapses included failing to scrutinise high-risk transactions and investigate potential links to criminal activity.

1. Delayed Scrutiny of Suspicious Transactions
   One customer presented a bank statement with over £100,000 in unusual transfers and a negative closing balance. Despite these red flags, the account was not reviewed for four months.
2. Recycled Winnings Mismanagement
   Greentube failed to enforce its recycled winnings policy. A customer deposited over £70,000 after a large win, using multiple payment methods, without providing source-of-funds documentation.
3. Failure to Address “Risky Occupations”
   Policies requiring heightened scrutiny for customers in high-risk occupations, such as finance management, were not consistently applied. One case revealed no measures were taken to mitigate risks associated with a finance manager’s activity.
4. Overlooked Linked Accounts
   Greentube did not flag connections between a player and another account held by a blocked customer with a criminal history. The shared address and surname should have triggered additional investigations.

Repeat Offences and Industry Implications

This is not the first time Greentube has faced regulatory action. In 2021, the operator paid £685,000 following an investigation into similar failings. The repeat nature of these breaches raises concerns about Greentube’s compliance culture and its ability to implement effective risk management systems.

Broader Impact on the Gambling Sector

The UKGC’s actions highlight the increasing pressure on operators to prioritise compliance. Failures such as those identified in this case have far-reaching implications, not just for affected customers but for the industry as a whole. Regulators worldwide are closely watching these developments, signalling that leniency for non-compliance is no longer an option.

What’s Next for Greentube?

In addition to the financial settlement, Greentube has committed to improving its systems and processes. The UKGC will continue to monitor the operator’s activities to ensure adherence to regulatory requirements. This case serves as a stark reminder to the industry that robust compliance is non-negotiable.

Ohio’s gambling industry continues to see steady gains, with the state’s casinos and racinos reporting $198.2 million in gambling revenue for November 2024. This figure reflects a $3 million increase from October and a significant year-over-year growth compared to the $186.1 million generated in November 2023, according to data from the Ohio Casino Control and Lottery Commissions.

The reported revenue represents the amount retained by the establishments after winnings are paid out but before state taxes or fees are deducted. The figures suggest a growing appetite for gambling entertainment in the state, driven by both casinos and racinos.

Full-Scale Casinos Make Gains in Table Games and Slots

Ohio’s four casinos, which provide a mix of slot machines and table games, brought in $84.3 million in November. This marks a clear improvement from the $80.4 million earned in the same month in 2023. The steady rise highlights the popularity of casino gaming, with offerings such as blackjack and roulette drawing consistent interest.

Casinos in Ohio are strategically located to attract large crowds. The November revenue growth signals that their marketing and operational strategies are paying off, particularly as they compete in a highly dynamic entertainment market.

Racinos Outpace Casinos with Strong Slot Revenue

The state’s seven racinos, which operate at horse racetracks and offer only slot machines, continued to outshine casinos in terms of revenue. November saw racinos rake in $113.9 million, a substantial increase from $105.7 million in November 2023. These numbers exclude revenue generated from horse race wagering, focusing solely on slot machine earnings.

Slot machines remain the backbone of Ohio’s gambling sector, and racinos are capitalising on their appeal to casual gamblers. Their locations, often in suburban or rural areas, make them accessible to residents who might not venture into full-scale casinos.

Year-to-Date Revenue Remains Steady

Despite November’s gains, the broader picture for 2024 indicates little overall change in revenue compared to 2023. Through the first eleven months of the year, the combined revenue for Ohio’s casinos and racinos stands at nearly $2.2 billion. This plateau suggests that while there are month-to-month variations, the state’s gambling market may have reached a saturation point in terms of growth.

Industry analysts will likely keep a close eye on December’s figures, as they traditionally reflect the impact of holiday travel and end-of-year spending habits. Any significant movement in the final month of 2024 could set the tone for expectations in 2025.

Cleveland Market Highlights: Mixed Results

Greater Cleveland’s gambling establishments showcased a mix of growth and stagnation in November.

• MGM Northfield Park led the pack with $25.2 million, up from $23.6 million in November 2023.
• JACK Thistledown Racino followed with $15.4 million, improving on last year’s $14.6 million.
• JACK Casino Cleveland, however, saw a slight dip, reporting $21.6 million compared to $21.4 million the previous year.

These figures highlight the competitive dynamics within the Cleveland market. While some venues are expanding their customer base, others are grappling with the challenges of maintaining growth in an established market.

Monthly Breakdown and Broader Implications

Here’s a closer look at the monthly figures for November:

Establishment Type	November 2024 Revenue	November 2023 Revenue	Year-on-Year Change
Full-Scale Casinos	$84.3 million	$80.4 million	+$3.9 million
Racinos	$113.9 million	$105.7 million	+$8.2 million
Total	$198.2 million	$186.1 million	+$12.1 million

While the data underscores consistent growth, the slight declines in certain venues suggest the need for tailored strategies to attract and retain customers. Enhanced loyalty programmes, refreshed game offerings, and innovative promotions could be key to staying competitive in the market.

Illinois casinos wrapped up 2024 on a high, propelled by holiday crowds and the debut of new gambling venues. According to the Illinois Gaming Board, the industry saw significant growth in both revenue and attendance, reflecting the state’s expanding gambling landscape.

December Surge Drives Year-End Success

The numbers are impressive. December alone brought in $157 million in adjusted gross receipts, marking an 11% increase compared to the previous year. Attendance also climbed, with nearly 1.25 million visitors walking through the doors of Illinois’ 16 casinos.

For the full year, revenues hit $1.69 billion—another 11% boost over 2023—with over 13 million admissions recorded. The surge in December played a key role in these totals, aided by fresh competition from newly opened venues.

Rivers Casino Still Leads the Pack

Rivers Casino Des Plaines held its top spot in the state’s rankings, reporting $43 million in revenue for December. That figure comes alongside 264,000 visitors for the month. The casino ended 2024 with a staggering $516 million in annual revenue, a testament to its sustained popularity.

Yet, even as Rivers dominated, Illinois’ newer casinos began to carve out their own slice of the market.

Newcomers Shake Things Up

Two newer venues—Hard Rock Rockford and Wind Creek Chicago Southland—emerged as significant contributors to Illinois’ strong December performance.

Hard Rock Rockford:
The $300 million permanent facility, which opened in August, brought in $12.1 million in December, securing second place in revenue rankings. It also welcomed 118,000 visitors that month, underscoring its growing appeal.

Geno Iafrate, president of Hard Rock Rockford, credited the venue’s comprehensive offerings. “We’re still living off the high from our grand opening. Probably the number one comment when people walk in is, ‘I can’t believe this is in Rockford,’” he said. The property features expanded gaming options, seven restaurants, and a 1,600-seat concert venue.

Wind Creek Chicago Southland:
Another newcomer, Wind Creek, opened in November and posted $11.2 million in revenue for December. With 136,000 visitors, it recorded the second-highest admissions count statewide for the month.

Bally’s Temporary Casino Struggles

While the new venues thrived, Bally’s temporary casino in Chicago’s Medinah Temple faced challenges. The facility ranked fifth in December with $10.3 million in revenue and 108,000 visitors.

For 2024, Bally’s revenue totalled $125 million—just over half of the $243 million originally projected. Local taxes generated from the venue fell short as well, coming in at $16 million instead of the anticipated $35 million.

Construction delays further complicated Bally’s plans. Work on its $1.7 billion permanent casino in Chicago’s River West area was halted after debris from a demolition mishap fell into the Chicago River. Construction is expected to resume this month, with caisson installation planned for February.

Table: Key December Metrics for Illinois Casinos

Casino	December Revenue	December Visitors
Rivers Casino Des Plaines	$43 million	264,000
Hard Rock Rockford	$12.1 million	118,000
Wind Creek Chicago Southland	$11.2 million	136,000
Bally’s Chicago (Temporary)	$10.3 million	108,000

Looking Ahead: Competition Heats Up

The influx of new casinos is creating fresh opportunities but also intensifying competition. Hard Rock and Wind Creek are expanding the market, bringing more visitors and revenue into the state. At the same time, Bally’s is banking on its permanent River West facility to secure a bigger slice of the pie once it opens in 2026.

Bally’s $1.7 billion project promises to be a game-changer with 4,000 gaming positions, a 500-room hotel, and an expected $200 million in annual local tax revenue. However, the delayed construction timeline means the company will need to maintain momentum with its temporary facility for now.

Additionally, Bally’s recently launched a $250 million IPO, inviting minority investors to acquire a 25% stake in the Chicago project. This move could generate much-needed funding and spark interest in the ambitious development.

The Big Picture

Illinois’ gambling industry is at a turning point. With total revenues climbing and new venues like Hard Rock and Wind Creek making their mark, the sector is poised for continued growth. However, challenges remain, particularly for Bally’s, which faces high stakes as it works to realise its long-term vision.