Contact Us
One address, read by people
Everything sent to ONLINE CASINO DOCTOR arrives at a single inbox: support@onlinecasinodoctor.com. It is read by the editorial team, not a ticketing bot, and every message that is not spam gets looked at by a human. We are a small operation, so we sort by urgency rather than by arrival time. Corrections and safety issues jump the queue; everything else is usually answered within three working days.
Before you write: what we can and cannot do
Because we cover casinos, a lot of mail assumes we are one. We are not, and being clear about that up front saves everyone time.
- We cannot access your casino account. We have no connection to any operator’s systems. Password resets, locked accounts, and verification problems must go to the casino’s own support team.
- We cannot release your withdrawal. We do not hold player funds and never have. If an operator is delaying a payout, contact them first, then their licensing regulator or an approved dispute resolution service.
- We can report on your experience. If an operator we cover is behaving badly, documented evidence of it is exactly the kind of mail we want. It will not resolve your individual case, but it informs our reviews and sometimes becomes a story.
- We can correct our own mistakes. If something we published is wrong, tell us. Our Corrections Policy explains how these reports are handled.
What to include
Corrections
Link the article, quote the sentence you believe is wrong, and tell us what you believe is accurate, ideally with a source we can check. Corrections handled this way are typically resolved within two working days.
Tips and documentation
Screenshots with visible dates, copies of terms as they appeared at a specific time, and support transcripts are all useful. Tell us if you need your identity protected; we do not publish the names of sources without permission, and we are happy to receive material anonymously.
Press and PR
Announcements from operators, studios, regulators, and industry bodies are welcome. Sending one does not guarantee coverage, and coverage, when it happens, is written in our words with our own verification applied. Please do not send embargoed material without asking first.
Commercial enquiries
Advertising and partnership questions belong at the same address with a subject line that says so. Read our Advertise With Us page before writing; it explains what we accept and the several things we refuse regardless of budget.
If gambling is harming you
We are a publication, not a counselling service, and email to us is not a substitute for professional support. If gambling has stopped feeling like entertainment, help exists in nearly every jurisdiction: national gambling helplines, self-exclusion schemes, and organisations such as Gamblers Anonymous and Gambling Therapy operate free, confidential services. Our player-safety guides list options in more detail, and your local health service can point you to support in your area. Please use them; they are better at this than any casino reviewer.
Response expectations
Safety-related mail and corrections: usually within two working days. General editorial mail: within three working days. Commercial mail: within a week. If a fortnight passes with silence, your message may have been caught by a filter; a polite resend with a different subject line usually fixes it.
