Corrections Policy
Why this page exists
A publication that reviews casinos trades on exactly one asset: being believed. Errors spend that asset, and pretending errors do not happen spends it faster. ONLINE CASINO DOCTOR corrects mistakes visibly, quickly, and without excuses, because in this niche a wrong licence status or a mistyped wagering requirement is not a cosmetic slip; it can shape what a reader does with real money. This page is the procedure we hold ourselves to.
What counts as what
Corrections
A correction fixes a factual error: a wrong bonus figure, a misstated licence, an incorrect payout timeline, a misattributed quote, a wrong date. Corrections are always accompanied by a note on the article stating what was wrong and when it was fixed. The note survives permanently; we do not quietly launder the record.
Updates
An update reflects the world changing after we published accurately: an operator revises its bonus, a regulator concludes an investigation, a game is pulled from a market. Updates are labelled as updates with a date, so readers can distinguish our errors from the industry’s churn. This distinction matters more here than in most journalism, because casino terms change weekly and an accurate review can age into misleading without anyone having erred.
Clarifications
When wording was technically accurate but readers reasonably took the wrong meaning, we rewrite for clarity and add a clarification note. Blaming the reader for our sentence is not an available option.
Severity and speed
- Urgent. Errors that could directly affect a reader’s money or safety: wrong licence status, a rogue operator described as licensed, a materially wrong bonus term, broken or wrong help-resource information on safety pages. Corrected as soon as verified, target same day, and the fix is prioritised over all other editorial work.
- Standard. Factual errors unlikely to change a reader’s decisions: a wrong founding year, a misnamed studio, a garbled statistic in context. Corrected within two working days of verification.
- Minor. Typos and formatting slips that do not alter meaning. Fixed on sight without a note, since logging every mended comma would bury the notes that matter.
How to report an error
Email support@onlinecasinodoctor.com with the article link, the exact claim you dispute, and the evidence for the accurate version: a regulator register entry, the operator’s current terms page, a dated screenshot. Every good-faith report is investigated by someone other than the article’s original author wherever our team size allows, and the reporter receives an answer either way: what we changed, or why we stand by the original. Operators are welcome to use this process too, and they should know it runs on evidence: a complaint that a review is unfair changes nothing, while a document showing a fact is wrong changes the fact the same day.
What we will not do
- Unpublish criticism. Removing an accurate review because an operator or advertiser dislikes it is not a correction, it is a sale, and verdicts here are not for sale. Articles are removed only in rare cases involving legal necessity or fundamental unfixable error, and removal is itself noted.
- Silently rewrite history. Material changes to published work carry a note, full stop.
- Trade corrections for consideration. No commercial relationship accelerates, decelerates, or shapes a correction. The queue is ordered by reader impact only.
Accountability
Corrections are reviewed internally to find patterns: a recurring source of bad data, a verification step being skipped, a category of claim that keeps going wrong. The point of the exercise is fewer corrections next year, achieved by better checking rather than by quieter fixing. Our Fact-Checking Policy describes the checks that are supposed to catch errors before publication; this page is the safety net for the ones that slip through.
